A plan will not import
Save the PDF or image locally in Files, confirm it opens there, then import it again. Password-protected or damaged PDFs may need a clean copy.
Camera or location is unavailable
Open device Settings, find Plotava, and allow the permission needed for the action. The rest of the project remains usable without that permission.
Markup looks missing
Open the exact photo, crop, PDF page, or plan where the markup was created. Markup stays attached to its source rather than floating in a separate measurement list.
An export is very large
Keep ample free storage, connect power, and leave Plotava in the foreground while it builds. Large Field Packages are generated in stages to protect memory.
Restore a purchase
Use Settings → Plotava Pro → Restore Purchases while signed into the same Apple or Google account that made the purchase.
Protect a live project
Use the working-backup command and save it to your approved Files destination. A PDF is the handoff; the working backup is what preserves editability.
What to include in a support request
- Device model and operating-system version.
- Plotava version from Settings.
- The exact action taken immediately before the issue.
- Whether the source was a PDF, photo, crop, aerial plan, or sketch.
- A screen recording or screenshot with client-sensitive information removed.
Safety and measurement reminder
Plotava helps document observations; it does not certify a dimension. Independently verify measurements and current site conditions before fabrication, installation, or any safety-critical decision.